Login
Sign Up
9250-908-908
Refund PolicyThis document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms of use for access or usage of the domain name www.PayFastIndia.com (the “Website/App”) and should be read along with the Terms of Service and Privacy Policy displayed on the Website.
We only accept refund and cancellation requests that are made in accordance with this Policy. We are not obligated to allow any other cancellations, exchanges, or refund any other payment, except in accordance with our policies.
There shall be no refund if the recharge is successful.
Common Conditions & Lead times across all operators
Reversal request should reach to us within 24 hours of transaction time
Reversal ownership solely lies with the operator.
Reversal depends on case to case basis.
Reversal usually takes 7-8 working days from the operator.
No reversal policy for Post-paid transactions
Amount can only be transferred from a wrong customer id to the correct customer id only once a year in particular customer id (To and FROM).
No reversal policy for cable tv and broadband subscription
For reversal requests due to fraudulent recharges, the request should be accompanied by the scan copy of the FIR /police complaint lodged by the affected party
You will get the refund automatically for failed recharges in your bank account/credit card, if you don’t get the refund for failed recharge then you are required to forward the request to support@payfastindia.com in within 24 hrs. of payment to get the refund. Mention your reference number, transaction ID, Payment ID, Date of Payment and Amount Paid.
However, the refund shall be done in accordance with the operator’s refund policy.
For SRSMP Cable Tv Billing Software, Setup Cost / Subscription Cost is Non - Refundable.
For hardware, returns shall only be accepted if the hardware is damaged. Once we approve the return request, the amount shall be processed within 14 working days and transferred to the bank account of the User.
No other return, exchange or refund requests shall be entertained.
All your Online Transaction are completely safe and secure
"We seriously concerned about visitor’s safety and trust that's why we use Symantec, Symantec scans our site for malware on a daily basis. we give assurance to our customers safety when they do transaction online.
Multiple payment options are comfortable and expected when doing online transactions. We offer multiple payment option to our customers. These options include credit card, debit card, net banking, IMPS, pre-paid wallets etc.
Payfast team is assured your full satisfaction for each transaction you made with payfast. if your money is deducted & recharge failed, your money will be refunded automatically.
Payfast uses bank grade security to protect their customers data with robust 256-bit encryption. we use strong encryption to assures customers and visitors that their information is safe over the web.